Multi-Location Franchise: Connected Operations
Two operational platforms. One connected view.
An anonymized custom integration and migration engagement for a global franchise with 200+ locations. Customer-identifying details are withheld.
The problem
An incumbent operational platform and its planned replacement were running in parallel. They exposed different APIs and data models. Content, users and organizational relationships needed to be reconciled before customers could move between them.
Leadership also needed reports across the two platforms, while a separate engagement-analytics system held another part of the picture.
What PKG put in place
- A connected data store. Scheduled ingestion brought records from the operational platforms into a common Postgres model.
- Staged migration tooling. Organizations could move through a controlled workflow with validation, exception handling and migration status.
- An operations application. The customer's team could inspect progress, review audit information and manage work without asking PKG to perform each action.
- Cross-platform reporting. Reports brought related records together across the vendor boundaries.
- Engagement-analytics integration. Data from the separate analytics source became available alongside the operational information.
What changed for the customer
The operations team had visibility into migration work rather than relying on disconnected exports. Leadership could use reports spanning systems that had previously been considered separately. PKG continued to operate the data platform and its integrations.
The implementation included a conversational layer, but this case study does not present that layer as a customer adoption or daily-use result.
The delivery pattern
This engagement brought together data migration, custom applications and a private operating environment. The combination was chosen for the work, not prescribed as a package every customer must buy.
For new data-platform work, Profonti provides the AI-native product at the center of the conversation. PKG helps determine what your engagement needs around it.